Property Management Tool
OVERVIEW
The Challenge
The Impact
Due to a cumbersome workflow, isolated departmental teams faced challenges in exchanging timely updates. These teams required a method to efficiently onboard new properties into a system, enabling other teams to promptly access and act upon them.
The inclusion of an intuitive search bar, a comprehensive property page with breadcrumbing, and a process flow for data quality improvement enabled teams across the organization to execute their work more efficiently. This resulted in significantly enhanced productivity and elevated customer satisfaction scores among clients.
My Role
UX Designer
My Tools
Figma
My Team
One software engineer, One Project Manager, One Data Analyst
Timeline
10 wks
THE PROCESS
We began by hosting 1on1 interviews with end users and defining their personas within the company. We gathered the pain points and fleshed out what the future state would achieve.
Design System Creation to solve data quality issues, low-fidelity wireframes, high-fidelity wireframes, user flows, process flow
The main stakeholder assigned a representative to design with us, and so working alongside him and the rest of the team we began to ideate on the future state web experience. We had three main functions of the site: enter data, validate data, and view data. Each team member had specific types of data they would feed into the system and also get out of the system. We decided to create a main dashboard interface that was individualized to the persona. One of the main pain points was lack of trust in the data and lack of proper data updates, so we implemented safeguards throughout the design.
I mapped their current process onto a high level user flow for our internal reference. I also consolidated the research from our interviews and provided that back to our main stakeholder.
The prototype is accessible by clicking the expand on the top right corner of this window.
